Return & Complaints Specialist

In breve

The Return & Complaints Specialist at SamMontana, a fast‑growing fashion‑tech firm based in Empoli, will oversee the entire return and complaint process, from intake and verification to resolution and follow‑up, while keeping precise records in the company's ERP system. The role works hand‑in‑hand with warehouse, quality‑control and sales teams to pinpoint root causes, drive process improvements and ensure adherence to EU consumer‑rights rules, directly influencing brand reputation and operational efficiency. Candidates need a minimum of two years' experience in customer service or logistics, strong analytical abilities, and fluency in both Italian and English. Proficiency with CRM/ERP platforms and a detail‑oriented, solution‑focused approach are also essential. What the role asks for: - Minimum 2 years customer service or logistics experience - Fluency in Italian (full professional) - Fluency in English (full professional) - Proficiency with CRM/ERP platforms - Strong analytical skills - Detail‑oriented, solution‑focused mindset (nice‑to‑have)