Business Analyst - Financial Services

In breve

Capco is a global technology and business consultancy that specialises in the financial services sector. The firm is expanding rapidly in Italy and is looking for a Business Analyst to join its consulting team in Milan. In this role you will support leading banking clients on Core Banking transformation and evolution projects, working alongside business stakeholders, IT teams and external vendors. Your day‑to‑day work will involve gathering and analysing business and functional requirements for Core Banking systems and broader banking processes. You will produce structured functional documentation such as Business Requirements Documents, Functional Requirements Documents, use cases and user stories, and translate those needs into clear specifications for technical teams. The role also includes supporting IT solution design, performing functional impact analysis, managing change requests, preparing test cases and taking part in SIT and UAT activities. Regular participation in project workshops and meetings, often conducted in English, is expected, as is ongoing interaction with both business and technical parties to keep projects aligned and on track. To be considered, you must have at least three years of experience as a Business Analyst within banking and consultancy environments. You need a solid grasp of business process redesign and improvement techniques, as well as proven involvement in IT projects that cover system implementations, migrations and enhancements. A deep understanding of core banking processes, such as current accounts, payments, lending and customer master data, is required, together with the ability to produce detailed functional documentation (BRD, FRD, test cases). Familiarity with Waterfall and/or Agile delivery methodologies, strong stakeholder‑management capabilities, and excellent communication skills for diverse audiences are essential. You must be able to work autonomously, manage your own activities, and be fluent in English (both written and spoken) while being a native‑level Italian speaker. Additional assets include a bachelor's degree in economics or management engineering and an Agile certification, which are regarded as nice‑to‑have qualifications. The position is based at Capco's Milan office on Piazza Gae Aulenti, with a hybrid model that combines two days per week on‑site work with flexible remote arrangements. Capco offers a people‑first benefits package, comprehensive health coverage, meal vouchers, a welfare allowance and access to internal and Tier 1 learning platforms, alongside a flat, non‑hierarchical culture that encourages direct interaction with senior partners and clients. What the role asks for: - Minimum 3 years Business Analyst experience in banking consultancy - Understanding of business process redesign concepts - Proven experience in IT system implementations, migrations, enhancements - Strong knowledge of core banking processes (accounts, payments, lending, master data) - Ability to produce structured functional documentation (BRD, FRD, test cases) - Knowledge of Waterfall and/or Agile delivery methodologies - Proven stakeholder management skills with technical and non‑technical parties - Effective communication to varied business audiences - Ability to work autonomously and manage activities independently - Fluent English (written and spoken) and native‑level Italian - Bachelor's degree in economics or management engineering (nice‑to‑have) - Agile certification (nice‑to‑have)