Customer Engineer

In breve

NCR VOYIX, a global leader in digital commerce solutions for retail, restaurant and banking sectors, is seeking a Customer Engineer for its Lombardy region. The company, headquartered in Atlanta with around 16,000 employees worldwide, delivers SaaS‑based experiences through a cloud platform and a broad portfolio of hardware such as workstations, printers, POS terminals and self‑checkout units. In this role you will repair, maintain and install NCR VOYIX equipment across Lombardy, ensuring service continuity and high customer satisfaction. You will troubleshoot issues until they meet the agreed Service Level Agreements, handle both mechanical and electrical components, and perform software‑related tasks on Windows, Linux and Unix systems. Work will involve ghost imaging procedures and may require on‑site visits, shift work and standby duties. The position requires a technical high‑school diploma or equivalent and a Category B driving licence. You must be familiar with Windows, Linux and Unix operating systems, as well as ghost imaging. Experience with computer hardware maintenance, including desktops, servers and peripherals, is essential, together with the ability to work on both mechanical and electrical parts. The candidate should be able to work independently, solve problems quickly, meet deadlines, follow schedules and show a proactive attitude. Flexibility for nights, weekends, overtime, shifts and up to 16 on‑call periods per year is mandatory, as is knowledge of the local area and availability to start within 30 days. The role offers a Monday‑Thursday schedule of 8:30 am‑6:00 pm, a shorter Friday, and optional weekend shifts or standby. Compensation starts at €27,000 gross per year under the CCNL Terziario Distribuzione Servizi collective agreement. What the role asks for: - Technical high‑school diploma or equivalent - Category B driving licence - Knowledge of Windows operating system - Knowledge of Linux operating system - Knowledge of Unix operating system - Familiarity with Ghost imaging procedures - Experience maintaining computer hardware (desktops, servers, peripherals) - Ability to work flexible hours, including nights, weekends, overtime, shifts and on‑call duty.