Head of Communications & PR, Italy

In breve

Deliveroo, now part of DoorDash, operates a global food‑delivery marketplace that connects consumers, riders and restaurant partners. The company is seeking a Head of Communications & PR for Italy, based in either Rome or Milan, to shape public narrative, strengthen brand positioning and protect reputation in this key market. The role sits within the International Communications team and works closely with the Italian General Manager and local leadership. On a daily basis the senior communicator will design and run Italy‑specific communications and PR plans that support global objectives, steering consumer, policy and merchant storylines. They will lead crisis communications, ensuring tight coordination with senior leaders and global teams during high‑stakes events. Building and maintaining relationships with top Italian media, acting as a spokesperson and coaching executives for interviews are core duties. The role also oversees a local PR agency to deliver creative, digital‑first B2B and B2C campaigns across earned and owned channels, and collaborates with Policy, Legal, Marketing and Operations to translate complex platform issues into clear public messages. Leveraging AI tools to boost efficiency and creativity is also expected. To succeed, candidates must have a proven track record of leading external communications, crisis management and media relations, either in‑house or at an agency. Fluency in both written and spoken Italian and English is essential, with the ability to simplify complex topics for varied audiences. Experience managing agency partners and navigating matrixed stakeholder environments is required, as is an established network of Italian journalists, media outlets and content creators. A digital‑first mindset, including the use of social platforms and AI‑driven tools to amplify campaigns, is also mandatory. An added advantage is prior experience in the technology, marketplace or delivery‑platform sectors. Deliveroo offers a hybrid work model, an entrepreneurial environment and the chance to make a visible impact on customers, partners and riders every day. Employees benefit from a culture that values inclusion, rapid learning and career growth, with autonomy and responsibility close to the market. The hiring process typically involves three to four interview stages. What the role asks for: - Significant PR leadership experience - Bilingual fluency in Italian and English - Proven agency and stakeholder management - Established network with Italian media - Digital‑first/social media and AI tool experience - Nice to have: technology sector experience