Outbound team leader

In breve

JD Logistics, the logistics arm of JD.com, delivers technology‑driven supply‑chain solutions worldwide. The company runs a massive network of automated warehouses, line‑haul transport, last‑mile delivery, cold‑chain and cross‑border services, operating more than 3,600 facilities across 23 countries. As an Outbound Team Leader you will join this global operation, helping to keep goods moving efficiently through JD's fulfillment centres. In this role you will direct the daily outbound workflow, assigning tasks, monitoring pick rates, packing accuracy and shipping timelines, and ensuring quality standards are met. You will lead a group of outbound associates, hold regular team meetings, give feedback, and organise training to boost performance. The position also requires you to spot and act on process improvements, resolve operational issues and conflicts, and maintain a safe work environment by enforcing safety rules. Collaboration with inbound, inventory and transportation teams is essential to keep the end‑to‑end logistics chain running smoothly, and you will prepare performance reports for senior management. The employer expects candidates to have three to five years of logistics, warehousing or fulfillment experience, including at least one to two years in a supervisory or team‑lead capacity. You must demonstrate the ability to motivate and develop staff in a fast‑paced setting, possess a solid grasp of outbound processes such as picking, packing, shipping and quality control, and be proficient with warehouse management systems and related logistics software. Strong communication, interpersonal and problem‑solving skills are required, as is the capacity to analyse data, identify trends and implement data‑driven solutions. The role also demands flexibility to work various shifts, including weekends and holidays, and a good knowledge of warehouse safety regulations. A bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related discipline is preferred but not mandatory. The position offers a competitive salary, modern facilities and a people‑first culture that encourages growth and innovation. JD Logistics promotes diversity and inclusion, providing an environment where employees from all backgrounds can thrive while contributing to the company's expanding global footprint. What the role asks for: - 3‑5 years logistics, warehousing or fulfillment experience - 1‑2 years supervisory or team‑lead experience - Ability to lead, motivate and develop a team - Strong understanding of outbound logistics processes - Proficiency with warehouse management systems (WMS) - Excellent communication and problem‑solving skills - Data analysis capability for trend identification - Flexibility to work shifts, weekends and holidays - Knowledge of warehouse safety regulations - Bachelor's degree in Logistics or related field (preferred)