Associate Director, Complex Program Management

In breve

Kyndryl is a global provider of mission‑critical technology services, helping leading businesses run and reinvent the systems that give them a competitive edge. The company emphasizes AI‑driven insight, flexible work environments, and a culture built around belonging and well‑being. The opening is for an Associate Director, Complex Program Management, a senior role that steers large, multi‑workstream initiatives across several projects, teams and stakeholders, turning strategic goals into coordinated execution plans and delivering measurable outcomes in scope, schedule, cost and risk. On a day‑to‑day basis the Complex Program Manager will define the program's vision, outcomes and roadmap, aligning them with customer and business objectives. They will lead a portfolio of interdependent projects, handling sequencing, trade‑offs and resource allocation while establishing and running governance structures such as regular cadences, reporting, risk management and escalation paths. The role also involves guiding project managers to ensure consistent delivery standards, managing program‑level financials, including forecasts and budget tracking, and using data, dashboards and metrics to monitor progress, predict risks and inform decisions. Stakeholder engagement at multiple levels is essential to maintain alignment, transparency and shared accountability, and to guarantee that deliverables meet quality, compliance and customer expectations. The position requires proven experience in leading complex programs that contain multiple concurrent projects and interdependencies. Candidates must demonstrate strong expertise in program governance, planning, risk management and delivery controls, as well as a track record of managing program financials, forecasts and budgets. The ability to coordinate and influence project managers and cross‑functional teams without direct authority is essential, along with skill in translating strategic objectives into executable plans with clear milestones. Experience using data, dashboards and metrics to manage performance and anticipate risks, and the capacity to thrive in environments with shifting priorities while keeping delivery focus, are also mandatory. Preferred qualifications include a recognized program or project management certification such as PgMP, PMP or PRINCE2, and experience with agile or hybrid delivery models. Familiarity with large‑scale IT or transformation programs, managing external partners or vendors, and exposure to customer‑facing delivery environments are considered advantageous. Kyndryl highlights a hybrid‑friendly culture, comprehensive "Be Well" programs supporting financial, mental, physical and social health, and abundant learning opportunities through certifications with major cloud providers, coaching and hands‑on experiences. The role offers a dynamic environment where impact, growth and a sense of belonging are central to the employee experience. What the role asks for: - Proven experience leading complex programs with multiple projects - Strong expertise in program governance, planning and risk management - Demonstrated ability to manage program financials and budgets - Experience coordinating and influencing without direct authority - Ability to translate strategic objectives into executable plans - Proficiency using data dashboards and metrics for performance tracking - Ability to operate effectively amid changing priorities - Program or project management certification (PgMP, PMP, PRINCE2), nice‑to‑have - Experience with agile or hybrid delivery models, nice‑to‑have - Familiarity with large‑scale IT transformation programs, nice‑to‑have - Experience managing external partners or vendors, nice‑to‑have - Exposure to customer‑facing delivery environments, nice‑to‑have