Guest Service Agent

In breve

The Guest Service Agent role is the front‑line position at Soho House, a global network of members' clubs, restaurants, hotels and cinemas that serves professionals in film, media, fashion and the creative industries. As the first point of contact for members entering any Soho House location, you will embody the brand's hospitality ethos and help create memorable experiences for a diverse, international community. Your daily duties will revolve around welcoming members by name, handling check‑ins and check‑outs for rooms and apartments, and managing a high‑volume phone line that covers restaurant, roof and cinema reservations, general enquiries and internal messages. You will answer standard questions about menus, operating hours and amenity pricing, and ensure any guest concerns are resolved promptly with appropriate follow‑up and manager notification. Building relationships with members, communicating feedback to management, and maintaining a positive, approachable atmosphere are also key. Administrative responsibilities include accurate logging and filing of paperwork, while you remain ready to take on additional tasks assigned by supervisors. To succeed, you must have prior experience in a comparable guest‑service role and be comfortable using booking systems and email platforms. Strong communication skills are essential, both over the phone and in face‑to‑face interactions, allowing you to convey information clearly and build rapport with members and colleagues alike. The position offers a competitive annual salary of €25,000 and a suite of benefits that enhance both work and personal life. These include a Soho Friends Membership, staff canteen, monthly staff screenings and gym classes, and generous discounts on Cowshed Spa, food and beverage, public restaurants, and global Soho House stays (any bedroom, any house, $100 per night). Additional perks feature a birthday day‑off plus voucher, the House Hero and Introduce a Star programmes, and access to a corporate discounts platform. Working within a vibrant, creative team across a brand with locations in the UK, USA, Canada, Europe and Asia provides ample opportunity for growth and connection. What the role asks for: - Experience in a similar Guest Service role - Proficiency with booking systems - Strong email handling skills - Excellent phone communication - Excellent face‑to‑face communication