Technical Support Specialist - Relocation to Budapest

In breve

Formlabs is seeking a Technical Support Specialist who will serve as the first point of contact for customers using its 3‑D printers and related solutions. Based in the company's Catania office but relocating to Budapest, the role involves diagnosing and resolving hardware, software, and workflow issues through phone, email, and remote sessions while collaborating with product and engineering teams worldwide. Day‑to‑day tasks include troubleshooting printer performance, guiding users through Windows or macOS environments, and communicating complex technical concepts clearly to a global audience. The position demands at least two years of hands‑on technical support experience in a SaaS or hardware setting, strong problem‑solving abilities, and fluent English. Additional language skills are considered a plus, and the team operates in a fast‑paced, multicultural context. What the role asks for: - Minimum two years technical support experience in SaaS or hardware - Strong troubleshooting and problem‑resolution skills - Proficiency with Windows operating system - Proficiency with macOS operating system - Fluency in English (spoken and written) - Additional language skills (nice‑to‑have)