Senior Operations Manager (Milan/Rome)

In breve

Blacklane is seeking a Senior Operations Manager to lead its ground‑transportation supply network across designated European markets, primarily based in Milan with the option to work from Rome and travel regularly to Milan. The company operates a premium global chauffeur service in more than 50 countries and aims to become the world's leading provider in this segment, emphasizing reliability, innovation and sustainable mobility. In this role you will design and roll out supply‑partner strategies, negotiate costs and quality standards, and manage pricing and margin performance to meet profitability targets. You will translate key performance indicators into actionable plans, adjust pricing and capacity in response to market shifts, and maintain strong engagement with chauffeurs, especially in low‑volume markets. The position also involves representing chauffeur insights internally, contributing to the global supply strategy, and driving process improvements through cross‑functional collaboration with Sales, Marketing, Legal, Finance, Business Intelligence and Product teams. Regular field work and travel (about 25‑40% of the time) are required to nurture partnerships and monitor market conditions, while you will also grow, lead and develop the regional team responsible for chauffeur supply. The ideal candidate brings at least five years of experience in strategy, operations or a comparable fast‑moving environment, with a solid grasp of partnership management and relationship‑driven business models. A highly analytical mindset is essential, enabling you to interpret supply‑demand dynamics, manage KPIs, margin performance and operational roadmaps, and turn data into clear storytelling. Proven negotiation skills, the ability to craft win‑win outcomes while protecting commercial performance, and comfort operating in uncertain, rapidly changing markets are also required. Experience in leading and developing teams, coupled with excellent interpersonal abilities to quickly build trust with partners and internal stakeholders, rounds out the core profile. Fluency in both English and Italian is mandatory. Blacklane's culture is built on the values of Care, Drive and Excellence, supporting employee growth through mentorship, employee resource groups and continuous learning budgets. The company offers a local benefits package through Remote.com, including health coverage, statutory protections, generous vacation and public holiday entitlements, mental‑health support, a learning budget, fair pay tailored to local markets, and a quarterly "Mystery Rides" voucher for personal travel experiences. The role provides the opportunity to shape a key part of Blacklane's European operations while working within a diverse, global team. What the role asks for: - 5+ years experience in strategy, operations or similar role - Strong understanding of partnership management - Highly analytical approach to supply and demand - Experience managing KPIs and margin performance - Excellent interpersonal and trust‑building skills - Proven negotiation ability for win‑win outcomes - Comfort in uncertain, rapidly changing markets - Experience leading and developing teams - Ability to communicate insights through data storytelling - Fluency in English - Fluency in Italian - Availability for regular travel (25–40%)