Deployment Strategist - Italy

In breve

ElevenLabs is an AI research and product company that builds human‑like voice models and enterprise AI platforms such as ElevenAgents, ElevenCreative and ElevenAPI. The firm serves millions of users and large enterprises worldwide, and it operates with a high‑velocity, AI‑first culture that values impact over titles. The Deployment Strategist role sits within a cross‑functional team of Forward Deployed Engineers, Go‑to‑Market professionals and product engineers, tasked with bringing the ElevenAgents platform to strategic customers in Italy. On a daily basis the strategist will meet with enterprise clients to uncover AI transformation goals, diagnose pain points in customer‑facing and operational workflows, and define high‑impact use cases. They will own flagship deals from use‑case identification through commercial structuring, including outcome‑based pricing and licensing, while acting as a trusted on‑site partner. The role also involves collaborating with software engineers to prototype solutions, guiding customers on best practices for agent design and production readiness, and delivering demos and presentations to technical teams and C‑suite audiences. Insights gathered from deployments are fed back to ElevenLabs' research teams to influence the product roadmap. The position requires at least three years of experience working with customers in a technical capacity, with a preference for direct enterprise exposure. Candidates must have a background in product development, delivery or change management, and possess commercial instinct to shape value propositions and navigate sales cycles. Basic proficiency in Python and API integration is needed to build prototypes and communicate effectively with engineering teams. Strong communication and problem‑solving abilities, a proven record of owning ambiguous projects, and adaptability across varied industries and technical contexts are essential. Technical familiarity with large language models, AI agent frameworks and related tooling is also required. The role is remote‑first within Italy, ideally based in Milan, and includes regular travel for on‑site customer engagements. Fluency in the local language is expected, and the position offers exposure to a global, fast‑growing AI company with opportunities for professional development, co‑working stipends and annual team off‑sites. What the role asks for: - 3+ years technical customer experience - Experience in product development, delivery or change management - Commercial instinct for deal conversations and value propositions - Basic Python proficiency and API integration knowledge - Excellent communication and problem‑solving skills - Proven ownership of complex, ambiguous projects - Ability to adapt across industries and technical use cases - Familiarity with LLMs, AI agent frameworks and tooling - Direct enterprise customer experience (nice‑to‑have)