CSO Executive

In breve

CHEP, a global leader in pallet, crate and container pooling, moves billions of goods each year through a share‑and‑reuse model that helps major brands reduce costs and environmental impact. With around 13,000 employees operating in 60 countries, the company is looking for a CSO Executive to join its customer‑service function and help shape how goods reach markets while supporting sustainability goals. In this role you will be the primary point of contact for complex customer issues, handling inquiries, complaints and requests in line with service level agreements. You will guide new customers through onboarding, set up accounts and deliver system training, then work closely with Sales, Finance and Operations to ensure smooth order processing and issue resolution. Maintaining accurate records in SAP and other tools, you will regularly review account performance, identify improvement opportunities and provide insights that drive higher satisfaction. You will also contribute to continuous‑improvement projects, help retain customers by monitoring satisfaction metrics, and act as the internal advocate for customer needs. The position requires a bachelor's degree in Economics or a related field and between one and three years of experience in a customer‑facing capacity. You must be proficient in Italian and English, and also fluent in either Croatian, Serbian or Bulgarian. Daily work will involve using SAP, Salesforce, Business Warehouse (BW), Outlook and the Microsoft Office suite, with advanced Excel and Power BI skills expected. The role is offered on a hybrid remote model, allowing flexibility while maintaining collaboration with global teams. Additional capabilities that will help you succeed include adaptability, strong rapport‑building, a commercial sustainability mindset, and a focus on continuous process improvement. Experience in data storytelling, empathy, problem resolution, sales communications and teamwork are also valued. CHEP promotes an inclusive culture and equal‑opportunity employment, encouraging diverse perspectives and fair treatment for all staff. What the role asks for: - Bachelor's degree in Economics or related field - 1‑3 years customer‑facing experience - Proficiency in Italian (full professional) - Proficiency in English (full professional) - Fluency in Croatian, Serbian or Bulgarian (nice-to-have) - Experience with SAP (must‑have) - Experience with Salesforce (must‑have) - Experience with Business Warehouse (BW) (must‑have) - Advanced Excel skills (must‑have) - Power BI proficiency (must‑have)