Reverse Team Leader

In breve

JINGDONG Logistics, the logistics arm of JD.com, delivers technology‑driven supply‑chain solutions worldwide. The company runs a massive network of automated warehouses, line‑haul transport, last‑mile delivery, cold‑chain and cross‑border services, supporting more than 3,600 facilities across 23 countries. As a Reverse Team Leader you will head the group that manages returns, exchanges and repairs for JD.com, helping the business maintain speed, reliability and customer satisfaction throughout the reverse‑flow process. Your day‑to‑day duties will include supervising inbound processing, quality inspections, repair coordination and outbound disposition for returned items. You will track key performance indicators such as return rates, processing times and resolution rates, and take corrective action when targets slip. The role also requires you to train, mentor and evaluate team members, ensuring a high‑performance culture that complies with safety and company policies. Close collaboration with customer service, warehousing and quality control teams will be essential to streamline workflows, manage inventory records accurately and eliminate bottlenecks through continuous‑improvement projects. Regular reporting on team performance, process efficiency and cost analysis will be prepared for senior management, while you stay informed on industry best practices and emerging reverse‑logistics technologies. To be considered, candidates must hold a bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related discipline. You need at least three years of experience in reverse logistics or broader supply‑chain management, with a minimum of one year in a leadership capacity. Demonstrated ability to lead, motivate and develop a team is essential, as is a solid grasp of reverse‑logistics principles and best practices. Strong analytical and problem‑solving capabilities, a data‑driven decision‑making style, and proficiency with warehouse management systems (WMS) and related software are required. Effective communication, interpersonal and organizational skills, plus the capacity to thrive in a fast‑paced, dynamic environment, complete the core qualification set. JD Logistics offers a competitive salary, attractive locations and a people‑first culture that encourages growth and impact. The team values collaboration, ownership and high‑quality results, providing a supportive setting for you to shape the future of global supply‑chain operations. As an equal‑opportunity employer, JD Logistics is committed to diversity and inclusion, ensuring a workplace where every employee can succeed. What the role asks for: - Bachelor's degree in Logistics, Supply Chain, Business Administration or related field - Minimum 3 years experience in reverse logistics or supply chain management - At least 1 year experience in a leadership role - Proven ability to lead, motivate and develop a team - Strong understanding of reverse logistics principles and best practices - Excellent analytical and data‑driven problem‑solving skills - Proficiency with warehouse management systems (WMS) and related software - Strong communication, interpersonal and organizational abilities