Implementation Manager I - Italy

In breve

Mollie is a fast‑growing European fintech that provides an all‑in‑one payments and money‑management platform used by more than 250,000 businesses. The company, founded in 2004, operates across 14 locations with a team of over 950 employees. The role of Implementation Manager I, Italy focuses on the post‑sales integration phase for the company's largest and most complex merchant deals, ensuring a smooth transition from handover through testing to go‑live. On a daily basis you will lead kickoff meetings with both internal teams and external merchants, set realistic go‑live dates and keep projects on schedule. You will organise and monitor testing activities, raise issues as they appear, and coordinate feedback between sales, product, engineering and the merchant. Maintaining up‑to‑date documentation and playbooks is also part of the job, helping to make delivery predictable and scalable as Mollie expands into new markets, starting with Italy. The position requires up to three years of experience in ecommerce or payments in a comparable role, fluency in both Italian and English, and strong organisational and structuring abilities backed by solid project‑management skills. A genuine technical interest is essential, with the capacity to grasp concepts such as APIs and to handle edge‑case scenarios that arise during implementation. The ideal candidate shows an ownership mindset, taking proactive charge of the process while remaining flexible, and communicates honestly and openly, having a proven record of collaborating with pre‑sales teams and managing conflict at handover. Experience within the payments or ecommerce ecosystem is considered a strong plus but not mandatory. Mollie promotes personal growth, offering regular feedback, performance reviews and transparent salary reviews. Internal mobility is encouraged, with many employees moving into new roles or projects. The company also integrates AI across its operations to accelerate work and improve decision‑making. The role reports to Jan‑Jaap van Helden and is part of a newly formed function, giving you the chance to shape processes and influence how the integration phase evolves. What the role asks for: - Up to 3 years experience in ecommerce or payments - Fluent in Italian - Fluent in English - Strong organisational and structuring skills - Solid project management ability - Ability to understand technical concepts such as APIs - Ownership mindset - Honest, open communication with proven pre‑sales collaboration - Payments or ecommerce experience (nice‑to‑have)