Guest Experience Host - Rome (m/f/d)

In breve

The Guest Experience Host role at a hospitality company in Rome involves welcoming international visitors, handling check‑in and check‑out, and crafting personalized itineraries that highlight the city's cultural attractions. You will work closely with the back‑office team to ensure smooth communication and a high‑quality guest journey. Day‑to‑day duties include managing high‑volume guest interactions, promptly resolving issues, and using reservation software to coordinate bookings. The position requires strong interpersonal abilities and a passion for detail‑focused, memorable service while collaborating with a multicultural team in a historic setting. What the role asks for: - Fluency in English - Fluency in Italian - Minimum two years hospitality or tourism customer‑service experience - Strong interpersonal skills - Ability to handle high‑volume guest interactions - Proven issue‑resolution capability - Proficiency with reservation software - Nice‑to‑have: passion for delivering memorable service