Sr. Front Desk Hospitality Agent

In breve

Sonder, a publicly‑listed hospitality brand, designs and operates premium apartments and boutique hotels in more than 40 markets across nine countries. The company blends tech‑enabled services with a design‑forward aesthetic, letting guests control their stay through the Sonder app and offering 24/7 support. The Senior Front Desk Hospitality Agent role is the primary point of contact for guests, visitors and partners, representing Sonder's "Extend Hospitality to All" principle while also supporting junior front‑desk staff. On a daily basis the senior agent greets guests, guides them through the app and self‑service tools, and handles all in‑person and digital communications. They own guest issues from start to resolution, prioritize and delegate tasks, and step in as the escalation point when a manager is unavailable. The role also includes maintaining the cleanliness and organization of front‑of‑house and back‑of‑house areas, conducting housekeeping quality audits, checking inventory, and addressing minor maintenance or technology problems. When needed, the agent assists with breakfast buffet setup and service, follows HACCP guidelines, and provides administrative support to market leadership. The position requires proven experience in hotels, restaurants or other customer‑facing hospitality environments, as well as familiarity with customer communication platforms such as Salesforce. Candidates must be personable, service‑oriented and comfortable speaking with guests both face‑to‑face and via digital channels. Strong problem‑solving abilities, high computer literacy, and the capacity to switch among multiple desktop and mobile applications are essential. The role demands a flexible schedule that includes evenings, weekends and holidays, the ability to stand for long periods, and the physical capability to lift or carry up to 50 lb. Reliable transportation for daily travel between properties and regular access to a personal smartphone are also required. Preferred qualifications include fluency in additional languages beyond English and a demonstrated ability to mentor and train junior front‑desk staff. The position offers exposure to multiple Sonder properties within a local market, a fast‑paced tech‑driven environment, and the chance to contribute to continuous improvement of the guest experience. Employees benefit from a culture that values agility, collaboration and sustainable growth, with opportunities to work alongside remote service teams and market leadership. What the role asks for: - Experience in hotels, restaurants or customer‑facing hospitality roles - Experience using Salesforce or similar customer communication software - Strong problem‑solving and proactive service mindset - High computer literacy; comfortable with multiple desktop and mobile apps - Ability to work evenings, weekends and holidays - Ability to stand for extended periods and lift up to 50 lb - Reliable transportation for daily property travel - Access to a personal smartphone for work purposes - Nice‑to‑have: proficiency in languages other than English.