Implementation Manager

In breve

Fiserv, a worldwide leader in financial technology and payments, is seeking an Implementation Manager to join its global team. The company powers the movement of money and information for banks, merchants, corporations and consumers, handling millions of transactions each day. This role reports to the Programme Director or Programme Manager and is charged with planning, coordinating and delivering client implementations, conversions and migration projects that meet defined business needs. The day‑to‑day work involves shaping the implementation approach, defining scope and creating detailed delivery plans that align with client and programme goals. You will set client expectations around deliverables, milestones and readiness activities, establish governance structures, and document conversion strategies, cut‑over plans and testing phases. Managing detailed work‑stream schedules, resource estimates and RAID (risk, assumption, issue, dependency) logs is central, as is tracking readiness criteria across Fiserv, the client and any third‑party partners. You will act as the primary liaison for the client, coordinating cross‑functional teams, handling communications, and ensuring that all implementation impacts on business processes and continuity are continuously monitored. Key responsibilities also include maintaining overall implementation controls, reporting status, risks and issues to stakeholders, and facilitating governance forums to address escalations and corrective actions. You will oversee readiness trackers, support go/no‑go decisions, and manage changes to scope, schedule or approach, clearly communicating impacts. During go‑live events you will coordinate command‑and‑control activities, real‑time task tracking and incident management, ensuring alignment with both client and Fiserv standards. Building a cohesive, cross‑functional team environment and fostering strong relationships with all parties are essential to successful delivery. The position offers the chance to work on high‑impact projects that affect global financial transactions, within a collaborative and innovative culture. While the advert does not list specific educational or certification requirements, the role expects solid experience in managing complex implementation programmes, familiarity with fintech or payments environments, and the ability to lead multi‑disciplinary teams through full project lifecycles. You will be part of a dynamic, globally‑distributed team that values precision, communication and continuous improvement. What the role asks for: