Sr Customer Service, Sales Specialist

In breve

Thermo Fisher Scientific is seeking a Senior Customer Service Sales Specialist to act as the primary commercial gateway for Product Inspection pre‑order activities. The company develops scientific solutions that help protect the environment, ensure food safety and advance medical research, aiming to make the world healthier, cleaner and safer. In this role you will be the first point of contact for customers, handling inquiries via shared mailbox and phone, triaging requests and maintaining ownership until they are routed to the appropriate function. You will assist the sales team in drafting quotations and proposals for equipment, service contracts, spare parts and aftermarket offerings, coordinating input from engineering and application experts when feasibility checks are needed. Managing the Salesforce pipeline from opportunity creation through to accurate data upkeep, you will also ensure that all pre‑order documentation is complete before purchase orders are received and handed over to Order Management. Ongoing responsibilities include monitoring quote aging, supporting renewals, and identifying ways to streamline the quotation process and reduce response times. The position requires a high school diploma or equivalent, with a technical, commercial or related degree viewed as advantageous. Candidates need two to four years of experience in sales support, technical‑commercial assistance or proposal coordination. Fluency in Italian and strong English communication skills are essential, as is proven competence with Salesforce or a comparable CRM system. The role also expects willingness to travel occasionally, up to roughly ten percent of the time. Ideal applicants will demonstrate a customer‑focused mindset, commercial awareness and the ability to manage cross‑functional stakeholders. Strong problem‑solving, prioritisation and communication abilities are important, as is the capacity to interpret customer requirements and produce accurate, policy‑compliant proposals. The team works in a standard Monday‑to‑Friday office environment, collaborating closely with regional sales, engineering, order management, marketing and field‑service groups, offering exposure to a broad range of scientific products and services. What the role asks for: - High school diploma or equivalent - 2‑4 years sales support or proposal coordination experience - Fluent Italian - Excellent English proficiency - Experience with Salesforce or similar CRM - Availability for occasional travel (~10%) - Degree in technical/commercial field (nice‑to‑have)