Aero Alliance Customer Fulfillment and Experience Leader

In breve

GE Vernova, a global leader in sustainable energy solutions, is seeking an Aero Alliance Customer Fulfilment and Experience Leader for its Gas Power division. Based at the Avenza (Carrara) Service Center, the role will act as the primary conduit between shop‑floor operations and customers, ensuring that every step of the engine‑overhaul lifecycle delivers the quality, timeliness and cost‑efficiency that define GE Vernova's service promise. The day‑to‑day focus will be on steering the complete customer journey, from the initial engine induction through final testing. Responsibilities include coordinating cross‑functional teams to optimise shop slot utilisation, aligning maintenance activities with contractual obligations and customer deadlines, and producing professional communication decks and reporting tools that keep clients informed with data‑driven updates. The leader will also analyse customer feedback to identify continuous‑improvement opportunities, train staff on best‑practice service standards, and manage on‑site customer visits as the single point of contact, ensuring each interaction is professional and impactful. Success in this position requires a customer‑centric mindset combined with the ability to thrive in a fast‑paced, complex environment. Candidates must demonstrate strong interpersonal and leadership capabilities, the skill to influence stakeholders at all organisational levels, and a solid grasp of service or repair processes together with project‑management expertise. Fluent English communication is essential to bridge technical teams and client needs, and the role demands a willingness to relocate to Avenza (Carrara). While a Bachelor's degree in Engineering or Economics is not mandatory, it is considered a valuable addition to the candidate's overall experience and achievements. The role is a permanent, on‑site position within a culture that values impact, inclusion and sustainable growth. GE Vernova offers a supportive environment where career development, work‑life balance and wellbeing programs are prioritised. Employees benefit from fair pay, performance‑based rewards and the opportunity to move across teams and functions, all while contributing to the company's mission of decarbonising the world's electricity supply. What the role asks for: - Fluent English communication - Willingness to relocate to Avenza (Carrara) - Ability to manage multiple priorities under tight deadlines - Capability to influence stakeholders across global teams - Expertise in service or repair processes - Strong interpersonal and leadership skills - Project‑management capability - Bachelor's Degree in Engineering (nice‑to‑have) - Bachelor's Degree in Economics (nice‑to‑have)