TRICARE Beneficiary Services Representative - Aviano, Italy

In breve

Leidos is seeking a TRICARE Beneficiary Services Representative to join its overseas team in Aviano, Italy. The role supports active‑duty service members and their families by delivering education and enrollment services for the TRICARE Overseas Program, a component of the Defense Health Agency's health‑care network. Day‑to‑day duties include processing enrollments, disenrollments and portability transfers through the Defense Online Enrollment System and MHS Genesis, updating Primary Care Manager assignments, and providing in‑person and phone guidance on benefits, claims and resources. The representative also leads briefings for events such as in‑processing, maternity and pre‑separation, records daily activity and other‑insurance information, and escalates complex issues when needed. Additional tasks involve maintaining HIPAA compliance, completing required training, offering remote support, and helping train new team members. The position requires a U.S. citizen (or SOFA/Command‑Sponsored dependent) with a valid Missione Visa and Soggiorno permit, and eligibility for an ADP IT III clearance. Candidates must have at least three years of customer‑service experience and meet one of the education pathways: a bachelor's degree in a related field, an associate's degree plus four years of health‑related experience, a major certification plus four years of health‑related experience, or a high‑school diploma plus eight years of health‑related experience. Fluency in English and proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) are essential, as are strong presentation, communication and organizational skills. Preferred qualifications include familiarity with the TRICARE Overseas Program, DEERS, DOES and MHS Genesis, as well as experience working within the U.S. military health‑care system or civilian managed‑care settings, medical or clinical environments, and handling medical claims. The role offers a fixed annual salary of $32,000, a location in Aviano with the chance to contribute to a mission‑critical health program, and opportunities to develop new skills within Leidos' innovative culture. What the role asks for: - Bachelor's degree in related field (or equivalent education/experience) - Associate's degree plus 4 years health experience - Major certification plus 4 years health experience - High school diploma plus 8 years health experience - U.S. citizenship or SOFA/Command‑Sponsored status - Missione Visa and Soggiorno permit - Eligibility for ADP IT III clearance - 3+ years customer‑service experience - Fluent English (written and oral) - Proficient with Microsoft Office suite - Familiarity with TRICARE Overseas Program (nice‑to‑have) - Experience with DEERS, DOES, MHS Genesis (nice‑to‑have) - Background in U.S. military health delivery or civilian managed care (nice‑to‑have) - Experience in medical/clinical environment (nice‑to‑have) - Experience with medical claims processing (nice‑to‑have)