Exception Handler

In breve

JD Logistics, the logistics arm of JD.com, delivers technology‑driven supply‑chain solutions worldwide. The company runs a massive network of automated warehouses, line‑haul transport, last‑mile delivery, cold‑chain and cross‑border services, supporting more than 3,600 facilities across 23 countries. As an Exception Handler you will join this global operation, helping to keep the flow of goods smooth and reliable. In this role you will watch live dashboards and reports to spot any irregularities in order fulfilment, shipping or delivery. When an exception appears you will dig into its cause, whether it is a data mismatch, a system glitch, a delay in logistics or a customer problem, then work with teams from warehousing, logistics, customer service and IT to devise and apply a quick recovery plan. You will also record each incident, the steps taken to resolve it and its impact, and later analyse patterns to suggest preventive improvements. Clear communication with internal stakeholders and, when needed, external partners is essential, as is strict adherence to JD Logistics' data‑handling and operational policies. The position requires a bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related discipline, together with one to three years of experience in an operations‑support, logistics or supply‑chain capacity, ideally focused on exception handling. Candidates must demonstrate strong analytical and problem‑solving abilities, the capacity to make sound decisions under pressure, and excellent written and verbal communication skills. Proficiency with enterprise resource planning (ERP) platforms and logistics management software, as well as advanced Microsoft Excel for data analysis, is mandatory. Attention to detail, the ability to work both independently and collaboratively in a fast‑moving environment, and flexibility to cover varying shifts, including evenings, weekends and holidays, are also required. JD Logistics promotes a people‑first culture, offering competitive pay, attractive locations and opportunities to work with cutting‑edge smart warehousing and autonomous delivery technologies. The team values collaboration, ownership and high‑quality results, providing a supportive setting for professional growth in a rapidly evolving industry. What the role asks for: - Bachelor's degree in Logistics, Supply Chain Management, Business Administration or related field - 1‑3 years experience in operations support, logistics or supply chain - Strong analytical and problem‑solving skills - Excellent written and verbal communication abilities - Proficiency with ERP systems and logistics management software - Advanced Microsoft Excel for data analysis and reporting - High attention to detail and accuracy - Flexibility to work varying shifts, including evenings, weekends, holidays (nice‑to‑have)