Head of Banking Operations - Luxembourg

In breve

Satispay is a fast‑growing fintech that aims to give people real control over their money by offering payments, benefits, investing, cards and more. The company is looking for a Head of Banking Operations who will be based in Luxembourg (relocation required) and will own the end‑to‑end flow of customer funds, ensuring that every euro moves, settles and reconciles safely at scale. In this role you will be responsible for the full spectrum of payment and card rails, including SEPA, TARGET, domestic schemes, securities and fund rails, as well as the money side of card transactions. You will oversee daily reconciliation of client money, assigning ownership to any breaks, tracking their age and potential cost. Scaling operations through process optimisation and automation will be a key focus, reducing failed or delayed payments, manual steps, cost per transaction and operational losses. You will also prepare new products for launch by establishing the right accounts, rails and controls from day one, and you will manage relationships with banks, processors and other critical partners, providing expert guidance to Customer Operations. The ideal candidate is a proven leader with deep European payment‑infrastructure expertise, including SEPA rulebooks, R‑transactions, card schemes, SWIFT and TARGET, and has personally delivered at least one major scheme migration. Hands‑on experience in securities, custody or fund operations is required, as is a track record of running operations in a licensed institution such as a bank, e‑money or payment processor. You must have owned a reconciliation estate and demonstrated the ability to drive down breaks and operational losses, while also building, structuring and scaling high‑performing teams through hiring and automation. Credibility with correspondent banks, schemes and regulators, and fluency in English (Italian a plus) are also essential. Nice‑to‑have attributes include a strong fit for fast‑paced, product‑driven environments where you will be challenged by engineers and product managers and will need to respond with data‑backed decisions. The position offers a competitive Stock Option Plan, private health insurance, mental‑health support, relocation assistance, unlimited PTO and a hybrid working policy, all designed to help you thrive while leading a critical function that directly impacts millions of users. What the role asks for: - Deep expertise in SEPA, TARGET, card schemes and SWIFT - Delivered at least one major scheme migration - Hands‑on experience in securities, custody or fund operations - Ran operations in a licensed bank, e‑money or payment processor - Owned reconciliation estate and reduced operational losses - Built and scaled high‑performing operations teams - Fluent English; Italian language a plus - Willingness to relocate to Luxembourg.