Junior Operational Specialist

In breve

The Junior Operational Specialist role at Qvantel Customer Operations supports the Europe region's customer program team. Qvantel delivers IT‑focused services and platforms, and this position is designed for a motivated graduate eager to develop operational expertise while working alongside senior staff and customers to keep platforms stable and resolve incidents quickly. Day‑to‑day you will lead the planning, coordination and monitoring of hot‑fix processes, triage incidents, investigate root causes and ensure problems are resolved within agreed SLAs. You will act as a liaison between internal teams and customers, running alignment meetings to set priorities, agree on resolution plans and explain the impact of fixes or changes. The role requires a university degree in engineering or informatics and 1–2 years of professional experience in incident or defect management or related testing activities. Fluency in both written and spoken English and Italian is mandatory. Strong communication, logical thinking, organizational abilities, troubleshooting and a proactive, learning‑oriented mindset are also expected. Nice‑to‑have attributes include prior experience as an incident/defect manager or in testing, and a collaborative attitude within a team that works on cutting‑edge IT projects with global stakeholders. The position offers a collaborative environment, mentorship, and clear pathways for professional growth. What the role asks for: - Degree in engineering or informatics - 1–2 years incident/defect management or testing experience - Fluency in English (written and spoken) - Fluency in Italian (written and spoken) - Strong communication skills (nice‑to‑have) - Logical thinking and organizational abilities (nice‑to‑have) - Troubleshooting and analysis capability (nice‑to‑have) - Proactive, learning‑oriented mindset (nice‑to‑have)