Exception Handler

In breve

JD Logistics, the logistics arm of JD.com, is a technology‑driven supply‑chain provider that operates a massive global network of warehouses, transportation, and delivery services. The company leverages automation, smart fulfilment and data intelligence to move goods across more than 3,600 warehouses and 130+ bonded and overseas facilities in 23 countries. As an Exception Handler you will join this expansive operation, helping to keep the flow of orders smooth and reliable. In this role you will watch real‑time dashboards to spot any irregularities in order fulfilment, shipping or delivery. When an exception appears you will dig into its root cause, whether it is a data mismatch, system glitch, logistical delay or a customer issue, and work with logistics, warehouse, customer service and IT teams to devise and execute recovery actions. You will also record each incident, the steps taken to resolve it and its impact, then analyse patterns to suggest preventive improvements. Clear communication with internal stakeholders and, when needed, external partners is essential, as is strict adherence to data‑handling and operational policies. The position requires a bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related discipline. Candidates should have between one and three years of experience in operations support, logistics or supply‑chain environments, ideally with a focus on handling exceptions. Strong analytical and problem‑solving abilities are needed to assess situations quickly and make sound decisions under pressure. Excellent written and verbal communication skills are a must, as is proficiency with enterprise resource planning (ERP) systems and logistics management software. Advanced Microsoft Excel skills for data analysis and reporting are also required, together with a high level of attention to detail and the ability to work both independently and collaboratively in a fast‑paced setting. Flexibility to work varying shifts, including evenings, weekends and holidays, is expected. JD Logistics promotes a people‑first culture that values collaboration, ownership and high‑quality results. The team operates in a dynamic environment where innovative technology such as autonomous delivery and smart warehousing is commonplace. Employees benefit from competitive salaries, attractive locations and opportunities for professional growth as the company expands its global footprint. The company is committed to diversity and inclusion, ensuring an equitable workplace for all. What the role asks for: - Bachelor's degree in Logistics, Supply Chain Management or Business Administration - 1‑3 years experience in operations support, logistics or supply chain - Strong analytical and problem‑solving skills - Excellent written and verbal communication abilities - Proficiency with ERP systems and logistics management software - Advanced Microsoft Excel for data analysis and reporting - Ability to work independently and as part of a team - Flexibility to work varying shifts, including evenings, weekends, holidays