Business Analyst

In breve

Fiserv, a worldwide leader in financial technology and payments, is looking for a Business Analyst to join its implementation teams. The company powers the movement of money and information for banks, merchants, corporations and consumers, handling millions of transactions each day. This role sits under the Programme Director or Programme Manager and focuses on client‑facing projects that involve new implementations, conversions and migrations across Fiserv's issuing and card‑processing platforms. On a daily basis the analyst will lead requirement‑gathering workshops with clients, internal stakeholders and subject‑matter experts, then analyse current and target processes to spot gaps and dependencies. They will produce functional specifications, user stories, process flows and business rules, and maintain traceability of all approved changes. The analyst also supports solution design, impact assessments, testing activities, user‑acceptance testing and go‑live readiness, acting as the primary liaison between business owners and delivery teams throughout the project lifecycle. The position requires solid experience in issuing and card‑processing environments, with a clear understanding of client servicing, operational processes and migration from legacy platforms. Candidates must be able to document and manage business analysis artefacts in line with Fiserv's governance standards, track requirement changes, and communicate effectively with clients, internal teams and third‑party partners. Strong analytical skills, stakeholder management and the ability to translate business needs into actionable functional requirements are essential. While the advert does not list formal qualifications, familiarity with financial services, regulatory and compliance considerations, and experience working with implementation, product, technology and testing teams are advantageous. The role offers exposure to global‑scale projects, collaboration with cross‑functional experts, and the chance to influence the design of modern payment solutions within a leading fintech organisation. What the role asks for: - Experience in issuing and card‑processing environments - Proven business analysis experience across full project lifecycle - Ability to lead requirements workshops with clients and stakeholders - Skill in producing functional specifications, user stories and process flows - Competence in maintaining requirements traceability and governance compliance - Experience supporting testing, UAT and go‑live readiness activities - Strong communication and stakeholder management abilities - Nice‑to‑have: familiarity with regulatory and compliance impact assessments