Operational Business Analyst

In breve

Fiserv, a worldwide leader in financial technology and payments, is seeking an Operational Business Analyst to join its team. The company powers the movement of money and information for banks, merchants, corporations and consumers, handling countless transactions each day. In this role you will report to the Programme Director or Programme Manager and focus on operational readiness for client implementations, conversions and migration projects. Your day‑to‑day work will centre on defining and coordinating the operational readiness approach for each initiative. You will assess current and target operational processes, identify gaps and dependencies, and document the requirements needed to support a smooth transition to go‑live, warranty and business‑as‑usual phases. The role involves producing and maintaining readiness artefacts such as impact assessments, trackers, process documentation and handover requirements. You will work closely with implementation, product, technology, testing and operations teams to align readiness activities with the overall programme plan, track readiness criteria for key milestones and support training needs assessments and communications. Throughout the project lifecycle you will act as a liaison between business stakeholders, service and support teams, and delivery teams, ensuring that operational processes, support models, controls and escalation paths are clearly understood and ready for change. The position requires a solid understanding of issuing and card‑processing environments, as well as experience with operational processes and the practical impacts of migrating from legacy platforms to modern solutions. You will manage operational readiness deliverables in line with Fiserv governance and methodology, prioritize and track activities against project milestones, and maintain readiness trackers that capture requirements, dependencies and open points. Participation in governance meetings, status reviews and risk escalations is expected, as is support for implementation and testing activities where operational input is needed. After go‑live, you will help transition support teams to warranty and BAU, archive documentation, and contribute to post‑implementation reviews and lessons‑learned activities. While the advert does not list specific qualifications, it emphasizes proven experience in operational readiness or similar business analysis roles within financial services or payments. Familiarity with card‑processing, migration projects and stakeholder coordination is essential. The role offers the chance to work on high‑impact global projects, collaborate with cross‑functional teams, and influence the operational success of major fintech solutions. Fiserv's global presence and commitment to innovation provide a dynamic environment for professional growth and the opportunity to make a tangible impact on the way money moves worldwide. What the role asks for: - Proven experience in operational readiness or business analysis - Understanding of issuing and card‑processing environments - Experience with migration from legacy to modern platforms - Ability to produce and maintain readiness documentation - Strong stakeholder coordination and communication skills - Familiarity with project governance and methodology - Capability to assess and track readiness criteria - Experience supporting training needs assessments and communications